Ordering Info
We want you to feel safe online and buy with confidence when shopping at Staurino.
Materials and work:
Since 1900 all our pieces are designed by STAURINO and handmade in Italy, in our workshop in Valenza (AL) by our master goldsmiths. All our pieces are individually numbered. Our jewelry is made in 18kt gold, using natural precious stones and diamonds. All our gems and gold have been purchased from legitimate sources not involved in funding conflict and in compliance with the United Nations resolutions. Our logo, our manufacturer registration number and the serial number of the piece are stamped and/or engraved on each piece as seal of authenticity.
Sizes:
Ring sizes must be intended for sizes 53 to 55 (US 5 to 7). Bracelet are intended for wrist circumference of 16 centimeters (6.30inches). Necklaces and pendants with chains are intended for neck circumference of 34 centimeters (13 inches)
For smaller or bigger sizes please ask us a quotation as there might be additional charges due to extra precious materials (gold/stones) or workmanship required.
Authenticity and Warranty
We can issue you with a document certifying the authenticity of your Staurino fine jewellery. This entails all the information necessary for insurance purposes. These will be issued upon request.
Staurino guarantees a warranty period of twelve months from the date of purchase. The warranty covers manufacturing and material defects for current branded products only.
Payment security
All transactions on our website are processed using Stripe (www.stripe.com)
a secure online payment gateway that encrypts your card details in a secure host environment.
Due to the valuable nature of our pieces, card providers may sometimes automatically decline transactions for your protection, or we may have to contact you directly to confirm the purchase.
We reserve the right to cancel any transaction if we have any reason to believe it may be fraudulent or an attempted fraud.
Currencies
We show prices and accept payment in US Dollar and Euro.
If you experience difficulties with your payment or order please contact our Customer Services team at customercare@staurinofratelli.com
Lead Time:
Unless immediately available in stock, as all our pieces are completely handmade and not mass produced, we normally delivery within 5 weeks.
As soon as receive the order we immediately inform our customers about the estimated delivery date.
